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Make a silk purse out of a sow's ear
Handling a customer beef is never an easy task. The fact is, regardless of how well a company is run, there will always be customers...


The Life-Changing Magic of Tidying Up Bloated Software
My daughter recently convinced my wife and me to read a book by Marie Kondo, a Japanese organizing consultant, who supposedly has been...


Confessions of a "Cereal" Entrepreneur
It is that season when we typically do a lot of reflecting. In the business world, we should do this purposefully at the end of each...
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