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Make a silk purse out of a sow's ear

Handling a customer beef is never an easy task. The fact is, regardless of how well a company is run, there will always be customers...

The Life-Changing Magic of Tidying Up Bloated Software

My daughter recently convinced my wife and me to read a book by Marie Kondo, a Japanese organizing consultant, who supposedly has been...

Confessions of a "Cereal" Entrepreneur

It is that season when we typically do a lot of reflecting. In the business world, we should do this purposefully at the end of each...

5 Ingredients when building Hug-Worthy Software

I followed my wife to a local Audi store last week so she could drop her car off for service. I walked in to see the new facility and to...

From Hero to Zero

Let’s face it, we all know the drill at the end of each month… SELL SELL SELL. For as long as I can remember, getting those last few...

Listening with your eyes

We all remember our grade school teachers saying “Class, up here, let me see your eyes” to make sure we were paying attention. I used a...

Glory Days Ahead

If you listen closely to the Bruce Springsteen song “Glory Days” it is about 3 folks who routinely get drunk and revisit their past. ...

National Power Outage

We take electric for granted. It powers things we use in our every day lives and quite frankly, without it, we feel pretty helpless. Even...

Learn to play with those and…

I have been playing cards for over 50 years now. My Dad taught me to play cribbage at an early age to learn counting. In fact, my...

Are those Real?

Let’s face it, we have all seen them. Oftentimes, they can be tantalizing and even look authentic. Sometimes, they look so fake that...